topic Re: Broken router in Broadband

Broken router

Hayman247 — Sun, 28 Nov 2021 15:48:23 GMT

Hi , my router has given up. No lights, no power. How do I go about getting a replacement router? Cheers

Gliwmaeden2 — Sun, 28 Nov 2021 17:48:50 GMT

You need to complete your community forum profile details, @Hayman247, for staff to identify your account.

Please add your Talktalk landline number in your personal information by going via your avatar/name; settings; launch profile wizard.

Look out for a reply on here tomorrow.

Hayman247 — Sun, 28 Nov 2021 18:39:16 GMT

Thank you, I've just filled all that out.

Debbie-TalkTalk — Mon, 29 Nov 2021 08:48:06 GMT

Hi Hayman247

I'm sorry to hear this.

I have ordered you a replacement router, please allow 24-48hrs for this to arrive.

Please let us know how you get on.

Thanks

Debbie