topic Re: Broadband - Provider reference for gift in Broadband

Broadband - Provider reference for gift

3DTiko — Fri, 26 Nov 2021 12:32:27 GMT

Hi,

Hope all is well.

I'm currently looking for my "Provider Reference (this will begin with N and be followed by 8 numbers)" which is needed to claim my gift from purchasing Broadband with TalkTalk.

I can't seem to find this in any associated emails. Any help from TalkTalk or does anyone knows where I can locate this?

Thanks in advance.

Re: Broadband - Provider reference for gift

Chris-TalkTalk — Fri, 26 Nov 2021 12:35:20 GMT

Hi 3DTiko,

Can you please update your community profile to include your:

Name

Telephone number

Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: Broadband - Provider reference for gift

3DTiko — Fri, 26 Nov 2021 12:40:18 GMT

Hi Chris,

Thank you for your post so promptly.

I have updated the information as requested.

Thanks

Re: Broadband - Provider reference for gift

Chris-TalkTalk — Fri, 26 Nov 2021 12:41:32 GMT

Thanks but could you also please add your TalkTalk landline telephone number so that we can locate you on our systems

Thanks

Chris

Re: Broadband - Provider reference for gift

3DTiko — Fri, 26 Nov 2021 12:46:50 GMT

Thanks Chris,

I have added the number to 'custom.profile.phone_number' field. Please note that we currently don't have a phone plugged in so you won't be able to reach me on that number, if you do need to contact me please use the alternative number provided.

Thanks

Re: Broadband - Provider reference for gift

Chris-TalkTalk — Fri, 26 Nov 2021 13:01:14 GMT

OK thanks. We just need the number to locate your account on our systems. Could I just ask which gift you are referring too?

Thanks
Chris

Re: Broadband - Provider reference for gift

3DTiko — Fri, 26 Nov 2021 13:12:18 GMT

Thanks, Chris, It is for £90 gift card which is provided by 'Decision Technologies Limited'.

I have an email to check the status and it mentioned it needed more information which includes proving a 'Provider Reference' which I am missing.

Thanks,

Re: Broadband - Provider reference for gift

Chris-TalkTalk — Fri, 26 Nov 2021 13:21:39 GMT

Did you order your service through a third party website?

Chris

Re: Broadband - Provider reference for gift

3DTiko — Fri, 26 Nov 2021 13:26:58 GMT

The Broadband service was ordered from talktalk website but it was redirected from https://broadband.moneysavingexpert.com/.

I believe just need 'Provider reference' to request my gift.

Thanks,

Re: Broadband - Provider reference for gift

DylanMorgan97 — Sun, 28 Nov 2021 18:18:42 GMT

Hi Chris I’m just wondering if you could help me with the exact same issue as well?

Re: Broadband - Provider reference for gift

3DTiko — Mon, 29 Nov 2021 10:25:06 GMT

Hi @Chris-TalkTalk,

Hope you had a great weekend. Do you have a further update on this? I did some browsing and it seems like many others like me in the TalkTalk Community are requesting the same thing.

Any update will be appreciated.

Thanks

Re: Broadband - Provider reference for gift

3DTiko — Tue, 30 Nov 2021 13:17:54 GMT

Hey @DylanMorgan97 ,

I have posted on another forum below and got my provider reference, maybe this will help.

https://community.talktalk.co.uk/t5/Fibre/Looking-for-Provider-Reference/m-p/2812492

Thanks

Re: Broadband - Provider reference for gift

MarqPiper — Sun, 09 Jan 2022 12:44:11 GMT

Hello,

I also cannot find my provider reference when claiming a gift. It is a £90 gift.

Re: Broadband - Provider reference for gift

ferguson — Sun, 09 Jan 2022 12:50:23 GMT

@MarqPiper If you start your own topic then the support team will be happy to help.