topic Re: Increasing disconnection in Broadband

Increasing disconnection

Divsec — Mon, 29 Nov 2021 16:23:42 GMT

Hi I seem to be encountering an increasing number of disconnections over the last 14 days along with a decreasing download now down to 16.8 Mbps as measured by Sam knows.

I interacted with the automated diagnostics at the weekend which appeared to indicated first there was and then there wasn't an issue and then suggested I contact chat by which time they were all safely tucked up at home. My router is an HG 8041W.

I haven't as yet tried a 30 minute reboot as whilst that may improve the download I doubt it will cure the disconnections.

Many thanks in advance.

Re: Increasing disconnection

ferguson — Mon, 29 Nov 2021 16:27:15 GMT

Hi David, I trust you have tried all the usual stuff e.g. checking for noise on the voice side; checking at the test socket etc?

Other than that, you know the score, I am sure our friends in the support team will get on this as soon as they can. 🙂

Re: Increasing disconnection

Divsec — Mon, 29 Nov 2021 16:51:12 GMT

Yes indeed, thanks for that. Who's this David guy.🤫

Divsec

Re: Increasing disconnection

Anonymous — Tue, 30 Nov 2021 07:41:07 GMT

Morning,

Sorry to hear this. I've run a line test now which is clear, however I can see re-connections on the line. Do you have a different router that you can test with please?

Thanks 🙂

Re: Increasing disconnection

Divsec — Tue, 30 Nov 2021 08:29:18 GMT

Hi @Anonymous hope you are well I'll see if I can find a sagemcom and pop it on, it might attract a software update. Will advise when installed.

Re: Increasing disconnection

Anonymous — Tue, 30 Nov 2021 08:36:59 GMT

Hiya,

I'm good thank you, are you ok? 🙂

Ok thanks and we can re-check the stats again.

Thanks 🙂

Re: Increasing disconnection

Divsec — Tue, 30 Nov 2021 12:18:43 GMT

@Anonymous sagemcom now installed speeds are better. (Above guarantee)

Re: Increasing disconnection

Anonymous — Tue, 30 Nov 2021 12:20:08 GMT

Hey,

Thanks for letting me know 🙂 I'll check the connection stats tomorrow morning if that's ok to see how both the stability and speed are looking?

Thanks

Re: Increasing disconnection

Divsec — Tue, 30 Nov 2021 12:35:56 GMT

Thanks 👍

Re: Increasing disconnection

Anonymous — Tue, 30 Nov 2021 12:38:41 GMT

No problem 🙂

Thanks

Re: Increasing disconnection

Anonymous — Wed, 01 Dec 2021 07:07:11 GMT

Morning,

I've re-checked the connection stats now and I can see 1 re-connection on the line so far. How have you found the connection so far or is it too early to tell?

Thanks 🙂

Re: Increasing disconnection

Divsec — Wed, 01 Dec 2021 07:40:28 GMT

Morning to you too @Anonymous just the 1 during the night and I wonder if that was the firmware updating? Thanks for your interest, I guess I don't have anything to complain about now as we are back above minimum speeds. Do you think the Huawei router was broken or just having a mid life crisis?

Re: Increasing disconnection

Anonymous — Wed, 01 Dec 2021 07:44:34 GMT

Hiya,

Just a thought but did you have any bad weather prior to this happening as we had quite bad wind/snow on Sunday and I'm wondering if maybe the weather affected this and maybe the router was just a coincidence?

Thanks

Re: Increasing disconnection

Divsec — Wed, 01 Dec 2021 07:54:26 GMT

Hi @Anonymous it's a good thought but this has been going n for a few weeks now, and we live near the coast so get all 4seasons in a day😁🥶🤧🥵

Re: Increasing disconnection

Anonymous — Wed, 01 Dec 2021 07:56:55 GMT

Ah right I see. No problem. I'll check back in with you in a few days just to see if the connection has fully stabilised.

Thanks 🙂

Re: Increasing disconnection

Debbie-TalkTalk — Fri, 03 Dec 2021 08:44:04 GMT

Morning Divsec

How's the connection been since your last post?

Thanks

Debbie

Re: Increasing disconnection

Divsec — Fri, 03 Dec 2021 08:51:35 GMT

Hi @Debbie-TalkTalk thanks for asking no unplanned disconnections and speeds back inside contract minimum. Super.

Re: Increasing disconnection

Debbie-TalkTalk — Fri, 03 Dec 2021 08:57:05 GMT

Hi Divsec

That's great 🙂 I'm so glad to hear this.

Debbie

Re: Increasing disconnection

Divsec — Fri, 03 Dec 2021 11:50:11 GMT

Hi @Debbie-TalkTalk just when you think it is over 15 mins disconnect shortly after I pressed send. Wait and see I'll start a new thread if it continues.