topic Replacement Router rquest in Broadband

Replacement Router rquest

andr1s — Wed, 01 Dec 2021 09:19:17 GMT

My Wifi hub recently is having problems, I cannot connect any devices to it. I tried all the steps from the troubleshooter, nothing works. How do I request a replacement. Thanks

Re: Replacement Router rquest

Debbie-TalkTalk — Wed, 01 Dec 2021 09:24:45 GMT

Hi andr1s

I'm sorry to hear this.

I've ordered a replacement router for testing, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

Re: Replacement Router rquest

andr1s — Wed, 01 Dec 2021 09:27:09 GMT

Okay great, is there a way I can track my order. I don't have broadband at all at the moment, I am using my mobile network.

Re: Replacement Router rquest

Debbie-TalkTalk — Wed, 01 Dec 2021 09:34:26 GMT

Hi andr1s

You should receive a text message to confirm once it's on its way.

Please let us know how you get on.

Thanks