topic Re: Talk Talk Wifi Hub constantly needs resetting in Broadband

Talk Talk Wifi Hub constantly needs resetting

Robcham1 — Wed, 01 Dec 2021 07:43:57 GMT

I have a Talk Talk Wifi router which has worked great for 2-3 years. About a week ago web pages would no longer load. (Everything looked healthy and no warnings or errors) the only way to get working again is to reboot the router. This is now happening at least once a day. Once rebooted service is fully restored until it happens again. It appears to be later in the evening when I notice it locking up. I have tried calling Talk Talk help who have not managed to help with the problem. Any ideas?

Re: Talk Talk Wifi Hub constantly needs resetting

Anonymous — Wed, 01 Dec 2021 08:15:31 GMT

Morning,

Can you please update your community profile to include your:

Name

Telephone number

Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Re: Talk Talk Wifi Hub constantly needs resetting

Robcham1 — Wed, 01 Dec 2021 09:27:06 GMT

Details now updated

Re: Talk Talk Wifi Hub constantly needs resetting

Anonymous — Wed, 01 Dec 2021 09:30:32 GMT

Hello,

Can I just confirm, is the telephone number in your Community Profile correct? Please do not post any personal information on the Community.

Thanks

Re: Talk Talk Wifi Hub constantly needs resetting

Robcham1 — Wed, 01 Dec 2021 10:13:57 GMT

Sorry I made an error with my landline number. It’s now correct on my personal info

Re: Talk Talk Wifi Hub constantly needs resetting

Debbie-TalkTalk — Wed, 01 Dec 2021 10:21:06 GMT

Hi Robcham1

Thanks for updating your Community Profile.

I have ordered a replacement router for testing, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

Re: Talk Talk Wifi Hub constantly needs resetting

Robcham1 — Wed, 01 Dec 2021 10:27:53 GMT

Ok Thank you. Much Appreciated

Re: Talk Talk Wifi Hub constantly needs resetting

Debbie-TalkTalk — Wed, 01 Dec 2021 10:30:03 GMT

Hi Robcham1

No problem, please let us know how you get on.

Thanks

Debbie 🙂