topic Re: Internet down in Broadband

Internet down

Voldo13 — Tue, 30 Nov 2021 23:17:40 GMT

Good Evening

Modem Sagemcom , orange light blinking all day... No internet. Try several times reset modem , unplugged from power etc.- nothing help. Network service status result show : Track Fault.

Re: Internet down

Debbie-TalkTalk — Wed, 01 Dec 2021 06:30:44 GMT

Hi Voldo13

I'm sorry to hear this.

The line test shows that the router may be powered down. Is the router switched off at the moment?

Thanks

Debbie

Re: Internet down

Voldo13 — Wed, 01 Dec 2021 10:45:56 GMT

Good Morning

Router was switch in all night - still the same issue - flashing orange light. I'm in job now but when i back i'll try connect my older router ( if i find him ofc ) to eliminate one of possible issue. Thanks for reply...

Re: Internet down

Debbie-TalkTalk — Wed, 01 Dec 2021 10:47:55 GMT

Hi Voldo13

Thanks for your reply.

If you would like us to send a replacement router for testing then please let us know.

Debbie

Re: Internet down

Voldo13 — Wed, 01 Dec 2021 10:52:03 GMT

O.K. I let You know later on...

Re: Internet down

Debbie-TalkTalk — Wed, 01 Dec 2021 10:52:51 GMT

Hi Voldo13

Ok, no problem 🙂

Thanks

Debbie

Re: Internet down

Voldo13 — Wed, 01 Dec 2021 19:30:49 GMT

Good Evening

I found and connected temporary my old router ( Huawei super router) all works o.k. Looks like Sagemcom router failed . Can i please for replacement one? It should be still on warranty. Thanks for reply. Regards

Re: Internet down

Debbie-TalkTalk — Thu, 02 Dec 2021 07:01:05 GMT

Hi Voldo13

Thanks for keeping us updated.

I have ordered a replacement router and a returns bag for the faulty router.

Please allow 24-48hrs for this to arrive. Let us know how the connection compares with this router.

Thanks

Debbie

Re: Internet down

Voldo13 — Thu, 02 Dec 2021 10:54:29 GMT

Thanks a lot for Your help... I'll wait then for new router... Is it common / often defects or rare? Previous hubs from TT serve a years without issues 🤔 Regards-Adrian

Re: Internet down

Debbie-TalkTalk — Thu, 02 Dec 2021 10:59:11 GMT

Hi Adrian

No problem. Sometimes the router can develop a fault.

Please let us know how you get on.

Thanks

Debbie

Re: Internet down

Voldo13 — Thu, 09 Dec 2021 22:44:38 GMT

Good Evening

Router arrived , fitted and connected... Issue resolved 👍👍👍 Thanks for help. Old router is on it's way back to You. Regards

Re: Internet down

Debbie-TalkTalk — Fri, 10 Dec 2021 06:22:31 GMT

Hi Voldo13

That's great, thank you for letting us know 🙂

Debbie