topic Re: Slow Broadband Speeds in Broadband

Slow Broadband Speeds

Al-Stew — Fri, 19 Nov 2021 18:17:28 GMT

Hi, I am experiencing slower speeds than advertised. I have 'Faster Fibre' and the 'Fibre Speed Boost' yet my speed has never been higher than 24.9Mbps.
Router broadband speeds
Checking the router information page shows this for the Maximum Rate - is there anything that can be done to improve this? Currently I am receiving less than the minimum quoted speed for my package.

An engineer came on Monday but seemingly they just fitted a new socket+faceplate (nte5c mk2 & vdsl/adsl faceplate mk4), with no improvement in speeds.
I had a long conversation with the Live Chat but they were unable to give any useful advice unfortunately.

Re: Slow Broadband Speeds

Gliwmaeden2 — Fri, 19 Nov 2021 18:23:21 GMT

It's worth checking in Speed Centre for the minimum guaranteed speed for your line, @Al-Stew.

Follow up the information under Speeds to your Router.

Staff will not be back on here before Monday now.

Please add your Talktalk landline number to your community forum profile details, so that they can identify your account.

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Re: Slow Broadband Speeds

Anonymous — Mon, 22 Nov 2021 07:03:06 GMT

Hello,

I've run a test on the line now which hasn't detected a fault. Just to confirm, were you provided with a predicted speed range including a guaranteed minimum?

Thanks

Re: Slow Broadband Speeds

Al-Stew — Thu, 02 Dec 2021 13:37:15 GMT

Hi, the minimum guarantee from my contract is 27.6 Mb.

The speed is consistently lower than this.

Please advise on what can be done to resolve this.

Thanks.

Re: Slow Broadband Speeds

Chris-TalkTalk — Thu, 02 Dec 2021 13:43:51 GMT

Hi Al-Stew,

Are you experiencing any problems with your telephone service, any noise on the line?

Chris

Re: Slow Broadband Speeds

Al-Stew — Thu, 02 Dec 2021 14:39:54 GMT

We don't use the telephone outlet, only the broadband

Re: Slow Broadband Speeds

Chris-TalkTalk — Thu, 02 Dec 2021 14:45:07 GMT

OK thanks, do you just have the one telephone socket in your home?

Chris

Re: Slow Broadband Speeds

Al-Stew — Thu, 02 Dec 2021 14:47:06 GMT

Yes just the one, with a 'master socket 5c Mk4' faceplate

Re: Slow Broadband Speeds

Chris-TalkTalk — Thu, 02 Dec 2021 14:50:47 GMT

Is your router situated close to other electrical devices that could be causing interference or is it connected to a multi-socket electrical extension lead shared with other devices?

Chris

Re: Slow Broadband Speeds

Al-Stew — Thu, 02 Dec 2021 14:51:38 GMT

No, it's plugged straight into the wall with no other devices beside it

Re: Slow Broadband Speeds

Chris-TalkTalk — Thu, 02 Dec 2021 14:52:48 GMT

Do you have another router that you can test with?

Chris

Re: Slow Broadband Speeds

Al-Stew — Thu, 02 Dec 2021 14:59:10 GMT

I don't unfortunately

Re: Slow Broadband Speeds

Chris-TalkTalk — Thu, 02 Dec 2021 15:01:01 GMT

We can send a router to test with, would you like me to arrange this?

Chris