topic Re: PPTP VPN (Outbound) stopped working in Broadband

PPTP VPN (Outbound) stopped working

Vacantmind — Fri, 03 Dec 2021 08:12:46 GMT

Hello,

I use a PPTP VPN to connect to work, on Wednesday this week (01.12.21) the internet connection was not working in my home. I ended up factory resetting the router and 10 minutes later the internet connection was back up.

BUT, since then I have not been able to connect to the PPTP VPN at work, so I have tried the following....

Three Windows based devices in my home - no connection
I deployed a new Windows Server 2019 PPTP VPN server at work, tested the VPN connection at home - no connection
Deployed an AWS Windows instance, connected to this configured it to connect to my work VPN - This worked
Conclusion... External to my home this PPTN VPN works without issue / it is not a device specific issue as I have tested on three different Windows devices. I have a feeling a firmware update (or similar) has stopped my router from allowing the PPTP VPN connection from working.

Router is - Sagemcom FAST5364 3.00

Please advise as this is getting a bit urgent now.

Many Thanks

Leon

Re: PPTP VPN (Outbound) stopped working

Debbie-TalkTalk — Fri, 03 Dec 2021 08:27:48 GMT

Hi Leon

I'm really sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then look into this further.

Thanks

Debbie

Re: PPTP VPN (Outbound) stopped working

Vacantmind — Mon, 06 Dec 2021 23:13:09 GMT

Info added, cheers Debbie!!

Re: PPTP VPN (Outbound) stopped working

Debbie-TalkTalk — Tue, 07 Dec 2021 09:27:31 GMT

Hi Leon

Thanks for updating your Community Profile.

I think we should send a Huawei WIFI hub for testing, are you happy for me to arrange this?

Debbie

Re: PPTP VPN (Outbound) stopped working

Vacantmind — Tue, 07 Dec 2021 10:19:59 GMT

Hi Debbie,

Sounds good to me!

Regards

Re: PPTP VPN (Outbound) stopped working

Debbie-TalkTalk — Tue, 07 Dec 2021 10:31:47 GMT

Hi Leon

The Huawei hub is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie 🙂

Re: PPTP VPN (Outbound) stopped working

Vacantmind — Tue, 07 Dec 2021 10:52:05 GMT

Really appreciate your help Debbie, will keep you posted!

Have a great day!!!

Re: PPTP VPN (Outbound) stopped working

Debbie-TalkTalk — Tue, 07 Dec 2021 10:54:09 GMT

Hi Leon

Ahh you're welcome 🙂 You too 🙂

Debbie

Re: PPTP VPN (Outbound) stopped working

evanskinner — Mon, 13 Dec 2021 11:29:31 GMT

Hello,

I have just hit the exact same issue on an almost identical router. A few weeks ago the PPTP connection was working just fine. I've made not any network changes. My router is Sagemcom FAST 5364-3.T8. From both PCs in the house PPTP connections to external server no longer work. The conenction validates the login credentials fine, but then fails to connect. Event viewer shows error code 619.

Can you suggest a solution please. Has some recent updated killed PPTP connectivity on the Sagemcom FAST 5364-3 routers?

Thanks,

Evan.

Re: PPTP VPN (Outbound) stopped working

Debbie-TalkTalk — Mon, 13 Dec 2021 11:32:42 GMT

Hi evanskinner

Please can you create a new topic on the Community, we can then take a look at this for you.

Thanks

Debbie

Re: PPTP VPN (Outbound) stopped working

evanskinner — Mon, 13 Dec 2021 11:36:51 GMT

I'll do that. Thanks Debbie

Re: PPTP VPN (Outbound) stopped working

Vacantmind — Mon, 13 Dec 2021 13:41:52 GMT

Hi Debbie

The new router has arrived but before I unbox it I need to check I have received the correct one as its the same as what I already have. Should I continue to test with it?

Kind Regards

Leon

Re: PPTP VPN (Outbound) stopped working

Vacantmind — Mon, 13 Dec 2021 13:45:06 GMT

Saying that... to the eye they look the same but I think they are different.

Will await your response

Cheers

Leon

Re: PPTP VPN (Outbound) stopped working

Debbie-TalkTalk — Mon, 13 Dec 2021 13:54:43 GMT

Hi Leon

Both WIFI hubs look similar, you should have received a Huawei WIFI hub. What does it say on the label?

Re: PPTP VPN (Outbound) stopped working

Vacantmind — Mon, 13 Dec 2021 13:58:04 GMT

Device version: DG8041W-2.T5

Thanks

Leon

Re: PPTP VPN (Outbound) stopped working

Debbie-TalkTalk — Mon, 13 Dec 2021 13:59:42 GMT

Hi Leon

That's the correct router, the Huawei WIFI hub 🙂

Re: PPTP VPN (Outbound) stopped working

Vacantmind — Mon, 13 Dec 2021 14:02:04 GMT

Thanks Debbie, I will try this and update as soon as I can.

Many Thanks

Leon

Re: PPTP VPN (Outbound) stopped working

Debbie-TalkTalk — Mon, 13 Dec 2021 14:04:32 GMT

Hi Leon

Thank you 🙂

Debbie

Re: PPTP VPN (Outbound) stopped working

Vacantmind — Mon, 13 Dec 2021 14:45:11 GMT

PPTP VPN now working again!!

Thanks Debbie you're a star 👍

Re: PPTP VPN (Outbound) stopped working

Debbie-TalkTalk — Tue, 14 Dec 2021 06:17:41 GMT

Hi Leon

That's great news, I'm so glad to hear this 🙂

If you do experience any further issues then please let us know.

Thanks

Debbie