Broadband and Phone Problems

TazMeister — Fri, 03 Dec 2021 20:38:52 GMT

Hi All,

I am experiencing very low upload speeds - circa 3 Mbs and, with broadband intermittenlty cutting off as well as a crackly phone line.

This is after Openreach attended yesterday and said any issues had been fixed.

Any help appreciated.

Thanks.

Re: Broadband and Phone Problems

Skynet_TX — Fri, 03 Dec 2021 21:31:18 GMT

Hi @TazMeister,

Do you know what Openreach were doing yesterday, was it something in your home, or out on the external network.

It would be worth going to the Service Centre to run a connection test on your line, this will indicate if there is currently a fault affecting your service. You can also access this from the ‘My Account’ site.

If your master phone socket has a test socket then you could also try the phone & router in there (via a microfilter), that would then eliminate any of the phone wiring in your home as being a possible cause of the problem.

The staff on this community won't be around until Monday now, so you may get faster support by using the live chat or calling customer services on 0345 172 0088 over the weekend, however the staff here should respond to this topic early next week to help if you are still having issues.

For one of the TalkTalk staff on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.

Don't post any personal details in this thread, just add them to your community profile.

Re: Broadband and Phone Problems

Karl-TalkTalk — Mon, 06 Dec 2021 09:06:43 GMT

Hi TazMeister

One of my tests is picking up a copper line issue and this will need an engineer.

i'll drop you a PM to confirm some details

Thanks

Karl.

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Broadband and Phone Problems

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