Broken router

Sylviabeck21 — Sun, 05 Dec 2021 13:24:08 GMT

Hi my router is no longer coming on is there any way I can get a new router sent out

Re: Broken router

KeithFrench — Mon, 06 Dec 2021 11:44:38 GMT

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday), but if more urgent you can always try the Service Centre. The posts are responded to in time/date order, oldest first. Please try to avoid posting on here until TalkTalk have responded to you, otherwise, this will just put you further down the queue.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: Broken router

Debbie-TalkTalk — Tue, 07 Dec 2021 08:40:33 GMT

Hi Sylviabeck21

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then look into this further.

Thanks

Debbie

topic Broken router in Broadband

Broken router

Re: Broken router

Re: Broken router