topic Re: Broken router power cable in Broadband

Broken router power cable

Jamie_B — Sun, 05 Dec 2021 20:25:10 GMT

My power cable has been damaged and needs replacing. How do I go about ordering a new one?

Re: Broken router power cable

Skynet_TX — Sun, 05 Dec 2021 20:57:30 GMT

The staff here on the community may well be able to arrange a replacement for you, but it would be the whole pack (router and cables), they can't just replace the cable.

For one of the TalkTalk staff on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.

Don't post any personal details in this thread, just add them to your community profile.

Then they will hopefully be able to respond to this post tomorrow.

Re: Broken router power cable

Jamie_B — Mon, 06 Dec 2021 17:18:59 GMT

Thank you. I have added details to my profile so hopefully someone can now assist!

Re: Broken router power cable

Karl-TalkTalk — Tue, 07 Dec 2021 09:17:24 GMT

A replacement is on the way.

Thanks

Karl.

Re: Broken router power cable

Jamie_B — Wed, 08 Dec 2021 16:44:44 GMT

Thank you - can you give an idea of how long it is likely to take to arrive please?

Re: Broken router power cable

Skynet_TX — Wed, 08 Dec 2021 17:15:20 GMT

Normally 24 - 48 hours, but they say to allow 5 working days just in case

Re: Broken router power cable

Debbie-TalkTalk — Thu, 09 Dec 2021 06:43:42 GMT

Hi Jamie_B

We advise to allow 24-48hrs for this to arrive.

Thanks

Debbie