topic Re: DNS Problem in Broadband

DNS Problem

Polo55 — Thu, 02 Dec 2021 12:33:36 GMT

I have a Sagemcom router (hardware version FAST 5364, software version SG4K10002816t) that we got in September when we switched to Superfast Fibre. It keeps experiencing DNS issues and drops off multiple times a day. I've tried switching to Google's DNS servers, and this hasn't helped. I have to restart to get it working again.

I've seen on other posts that this version of the router and firmware are to blame, would it be possible to get an alternative router please? Thanks.

Re: DNS Problem

Karl-TalkTalk — Thu, 02 Dec 2021 13:15:57 GMT

Can you please add your home phone number to your 'Community Profile' so I can pick this up for you.

Thanks

Karl.

Re: DNS Problem

Polo55 — Thu, 02 Dec 2021 14:37:59 GMT

Hi Karl - that's it added, Thanks!

Re: DNS Problem

Karl-TalkTalk — Thu, 02 Dec 2021 14:39:39 GMT

Can you add the home phone number rather than the mobile so I can locate your account.

Thanks

Karl.

Re: DNS Problem

Polo55 — Thu, 02 Dec 2021 14:44:32 GMT

That should be it now, thanks

Re: DNS Problem

Karl-TalkTalk — Thu, 02 Dec 2021 14:53:45 GMT

I see you are an FTTP customer , do you not have the eero connected first or are you still using the previous Sagemcom Router ?

Karl.

Re: DNS Problem

Polo55 — Tue, 07 Dec 2021 07:51:04 GMT

Hi sorry about the delay. I've tried using the sagecom router on its own, the eero on its own, and both connected to each other. I keep having the same problem. It causes my work laptop to disconnect randomly throughout the day. It uses a piece of software called 'GlobalProtect' which keeps cutting off. My work IT has tried everything they can with the laptop and have said that when someone had a similar problem with my model of router, getting an alternative router solved the problem. Thanks

Re: DNS Problem

Anonymous — Tue, 07 Dec 2021 08:22:29 GMT

Hello,

Just to confirm, have you been in contact with the Future Fibre Team directly?

Thanks

Re: DNS Problem

Polo55 — Tue, 07 Dec 2021 08:23:46 GMT

Hi Michelle, no this is the only contact I've had.

Re: DNS Problem

Anonymous — Tue, 07 Dec 2021 08:32:17 GMT

Morning,

Ok. I'd recommend contacting our Future Fibre Team directly via Live Chat so they can look into this further for you. I've included a Help Guide below which has a link to Live Chat at the bottom of the page.

Your Future Fibre Support Hub

Thanks