topic router failure in Broadband

router failure

AnnaF — Tue, 07 Dec 2021 10:45:52 GMT

I have had 2 engineers in one week to fix a problem with broadband connection frequently dropping out. The second thought there was a problem with the router, He changed all the cables and it seemed OK but less than an hour after he left we lost broadband again and it is constantly cutting out and reconnecting. Can I have a replacement router?

Re: router failure

Divsec — Tue, 07 Dec 2021 10:56:41 GMT

Hi @AnnaF the staff here will help but please add your landline phone number to your community profile so they can identify your account (please don't post it here)

Re: router failure

Debbie-TalkTalk — Tue, 07 Dec 2021 10:59:37 GMT

Hi AnnaF

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send you a replacement router.

Thanks

Debbie

Re: router failure

Chris-TalkTalk — Thu, 09 Dec 2021 11:39:51 GMT

Hi AnnaF,

I've replied to your PM

Chris