topic My VPN connection to my office wont work with talk talk in Broadband

My VPN connection to my office wont work with talk talk

daveburrows67 — Tue, 07 Dec 2021 16:18:30 GMT

Hiya...

I have posted before but have never received a solution. Occasionally I need to connect to my head office at work through a VPN they set up. I have checked and it is the standard windows vpn that they use. When I connect using my phone as a hot spot there is no issue... connecting at a friends on Plusnet, no issue, but at Home on talk talk I cannot connect... please please can I finally get a solution to this, its causing me headaches having to keep using my hotspot when I need to connect to head office!!

Many thaks in advance

Re: My VPN connection to my office wont work with talk talk

Skynet_TX — Tue, 07 Dec 2021 20:02:11 GMT

Hi @daveburrows67,

Please can you confirm what model of router you are currently using, I know you mentioned it in your older posts, but just wanted to double check what you are using now.

The TalkTalk staff on this community will be able to help, they will hopefully be able to respond to this post tomorrow.

Re: My VPN connection to my office wont work with talk talk

Debbie-TalkTalk — Wed, 08 Dec 2021 06:56:51 GMT

Hi Dave

I'm sorry to hear this.

Would you like me to send a different make and model of router for testing?

Thanks

Debbie

Re: My VPN connection to my office wont work with talk talk

daveburrows67 — Wed, 08 Dec 2021 10:56:29 GMT

Hi Debbie,

yes please that would be perfect to try a new Router

Re: My VPN connection to my office wont work with talk talk

Debbie-TalkTalk — Wed, 08 Dec 2021 11:00:55 GMT

Hi Dave

Thanks for your reply.

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

Re: My VPN connection to my office wont work with talk talk

daveburrows67 — Wed, 26 Jan 2022 20:14:22 GMT

Hi,

I received the new router and can access work vpn… the bad news is the internet keeps dropping out over and over and I keep losing access in meetings etc and when watching videos… I put the old router back and have no problems… any I could get the router replaced please?

Re: My VPN connection to my office wont work with talk talk

Skynet_TX — Wed, 26 Jan 2022 20:18:32 GMT

When you tried the new router did you also use the new cable and microfilter (if required) that came with the new router ?

Re: My VPN connection to my office wont work with talk talk

Debbie-TalkTalk — Thu, 27 Jan 2022 06:51:13 GMT

Hi daveburrows67

I'm really sorry to hear this.

Did you use the new cables? Is the connection dropping when connected wired with the new router?