topic Re: Router switch in Broadband

Router switch

mazperks — Tue, 07 Dec 2021 17:05:41 GMT

Hi first time post,I think I'm in the right place to report problems.

My router on off switch is faulty and wont stay on.

How do I go about getting a replacement.

Thanks Ian.

Re: Router switch

Skynet_TX — Tue, 07 Dec 2021 20:10:32 GMT

Hi @mazperks,

For one of the TalkTalk staff on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.

Don't post any personal details in this thread, just add them to your community profile.

Then they will hopefully be able to respond to this post tomorrow.

Re: Router switch

mazperks — Tue, 07 Dec 2021 20:17:09 GMT

OK thanks.

Re: Router switch

Debbie-TalkTalk — Wed, 08 Dec 2021 08:38:13 GMT

Hi mazperks

I'm sorry to hear this.

I have ordered you a replacement router, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie