topic Re: Wi-fi call issue with Apple Watch - please help in Broadband

Please help - Apple Watch 7 wi-fi calling issues

blackheartuk — Tue, 07 Dec 2021 12:21:13 GMT

Hi, I have a new Apple Watch series 7 and I am connected to wi-fi on the control panel however whenever I have wi-fi call enabled, when I make a call, the person picks up and I can hear them but they can't hear me. When they call me back it works fine. I have spoken to Apple and they suggested a wi-fi issue.

Can anyone help? I've tried unpairing and repairing and lots of other troubleshooting steps.

Thanks

Lisa

Wi-fi call issue with Apple Watch - please help

blackheartuk — Tue, 07 Dec 2021 13:16:47 GMT

Hi there,

I am having issues using wi-fi call on my new apple watch. When I call someone, they can't hear me but I can hear them. it works fine on the non wifi connection. I've tried unpairing and repairing to my phone to no avail.

Please can you help?

Thanks

Lisa

#wifi

Re: Please help - Apple Watch 7 wi-fi calling issues

Anonymous — Tue, 07 Dec 2021 13:23:44 GMT

Hello,

I'm sorry to hear this. I've not come across this before. Has this never worked since was set up? Did they suggest what they thought the wifi issue is?

Thanks

Re: Wi-fi call issue with Apple Watch - please help

Anonymous — Tue, 07 Dec 2021 13:28:16 GMT

Hi,

I've just posted on your other topic now.

Thanks

Re: Please help - Apple Watch 7 wi-fi calling issues

blackheartuk — Tue, 07 Dec 2021 13:38:51 GMT

So weirdly I unpaired my device completely and repaired it and I rang a few people on their mobiles and it worked fine via wifi however when I rang them it was rang like an international dialling tone like I was ringing overseas. Then I rang my landline number (the one connected to my talk talk account) and it rang but it's gone back to not working again

Re: Please help - Apple Watch 7 wi-fi calling issues

Anonymous — Tue, 07 Dec 2021 13:43:08 GMT

Hi,

Thanks for the additional information. @KeithFrench - Do you have any suggestions?

Thanks

Re: Please help - Apple Watch 7 wi-fi calling issues

KeithFrench — Tue, 07 Dec 2021 14:46:58 GMT

Hi @blackheartuk

@Anonymous has asked me to help you. Whilst I have no experience with this device, I can help a lot with wireless issues. I can only guess that it is a Wi-Fi interference affecting only the WiFi band that your device is using (2.4Ghz or 5GHz band).

Slow speed, intermittent dropouts, breaks in the signal, or no signal on some or all devices, might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a by-product of the popularity of Wi-Fi.

Generally speaking, the 2.4GHz band suffers much more from interference than the 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

If you would like me to help you, please can you specify the make/model of TalkTalk router that you are using?

Re: Please help - Apple Watch 7 wi-fi calling issues

blackheartuk — Tue, 07 Dec 2021 15:00:33 GMT

Hey, it's a Huawei HG633

Re: Please help - Apple Watch 7 wi-fi calling issues

KeithFrench — Tue, 07 Dec 2021 15:01:56 GMT

I will PM you a link for a guide of mine on Wi-Fi interference & initially look at the section called "Are you suffering from interference – prove it first". This section includes full details of Wi-Fi analysers that I recommend for Windows, Windows phone, Android and Apple operating systems. However, I have no way of testing the Apple product. Do not worry about interpreting the results, I will do that for you.

Please post the screenshots that I have requested in my guide (no photos please they can be difficult to read as text can get out of focus when zoomed), from the analyser you are using (also in my attached guide). Please ensure that the analyser window is maximised (if Windows) before taking the screenshots & upload them via the "Insert Photos" button (in a mobile browser it's the picture icon) on the post editor's toolbar with the Size parameter set to Large. If they are too small, I will not be able to read them & although I can enlarge them, this just puts the text out of focus. If you prefer PM them to me. If you do PM me, then please add a link in there to this thread, so as I can find it easily.

Re: Please help - Apple Watch 7 wi-fi calling issues

KeithFrench — Tue, 07 Dec 2021 15:04:17 GMT

Hi @blackheartuk

I can't currently send you the PM as you do not yet have PMs enabled. @Anonymous please can you oblige?

Re: Please help - Apple Watch 7 wi-fi calling issues

blackheartuk — Tue, 07 Dec 2021 15:20:26 GMT

Hi Keith, I will keep an eye out for the PM. Thanks, Lisa

Re: Please help - Apple Watch 7 wi-fi calling issues

blackheartuk — Tue, 07 Dec 2021 15:29:21 GMT

Ok no worries. I have just taken a look at my router settings and it shows 'Enable Wireless 2.4 GHz' and also 'Enable Wireless GHz' as ticked. I don't know if that helps at all.

Re: Please help - Apple Watch 7 wi-fi calling issues

KeithFrench — Tue, 07 Dec 2021 15:31:36 GMT

Hi @blackheartuk

No, it is rather more than that. Once TT enables your PMs for you, I will PM you my guide to run some diagnostics for me to analyse for you.

Re: Wi-fi call issue with Apple Watch - please help

blackheartuk — Tue, 07 Dec 2021 22:42:41 GMT

Hi Michelle. Can you confirm if talk talk support wifi calling for apple watches? Can you please also enable my PMs so I can send Keith a message. Thank you

Re: Wi-fi call issue with Apple Watch - please help

ferguson — Tue, 07 Dec 2021 22:49:59 GMT

@blackheartuk I have merged your topics to avoid any further confusion and duplication of efforts.

WiFi calling is a feature from your mobile network provider, not TalkTalk, there is nothing for them to "support" for Apple watches, or any other device.

Re: Please help - Apple Watch 7 wi-fi calling issues

Chris-TalkTalk — Wed, 08 Dec 2021 08:08:52 GMT

Hi blackheartuk,

PM's are now enabled 🙂

Chris

Re: Please help - Apple Watch 7 wi-fi calling issues

KeithFrench — Wed, 08 Dec 2021 09:20:00 GMT

Thanks @Chris-TalkTalk I have sent @blackheartuk a PM.

Re: Please help - Apple Watch 7 wi-fi calling issues

Chris-TalkTalk — Wed, 08 Dec 2021 09:22:07 GMT

No problem Keith 🙂

Chris