topic Still no internet in Broadband

Still no internet

Cyril Drouin — Wed, 08 Dec 2021 08:01:52 GMT

I moved house with the same routers.

2 ingeeners came already and I still don't have internet. The last ingeener finished the job, It seems that we have Internet but we try to connect there is a connection error (connectionerror.testingbb.com)

10 days today without internet!

Re: Still no internet

Divsec — Wed, 08 Dec 2021 08:09:27 GMT

Hi @Cyril Drouin the staff here will help but please add your landline phone number to your community profile so they can identify your account (please don't post it here)

Re: Still no internet

Anonymous — Wed, 08 Dec 2021 08:11:02 GMT

Hello,

Can you please update your community profile to include your:

Name

Telephone number

Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Re: Still no internet

Cyril Drouin — Wed, 08 Dec 2021 08:22:10 GMT

Updated

Re: Still no internet

Karl-TalkTalk — Wed, 08 Dec 2021 08:31:20 GMT

your service has not gone live as yet. There is a delay in the final order being completed. Notes indicate this is a stuck order on the openreach side, Our provisioning teams are working with openreach to resolve.

Thanks

Karl.