topic Re: wifi dropping in Broadband

wifi dropping

Haylesbob — Wed, 08 Dec 2021 10:00:23 GMT

I am having lots of trouble with my Wi-Fi connection dropping. I recently upgraded to fiber65 and the issue has been since then. My router is model DSL-3782. I am a complete novice when it comes to computers and settings so I am totally unsure how to fix this problem. I have rang your customer service many times with no avail. I have run service tests and the speed to my router is 30mbps and speed to device is 10mbps and it says I should be having guaranteed download speed of 55mbps. I really need some help with this please.

kind regards

Re: wifi dropping

Anonymous — Wed, 08 Dec 2021 10:13:16 GMT

Hello,

I'm sorry to hear this. Can I just confirm, is it just the wireless which is affected? Are the speeds and stability ok if you connect wired?

Thanks

Re: wifi dropping

Haylesbob — Wed, 08 Dec 2021 10:19:16 GMT

I have not connected to the wired so i am unsure. It is a problem with the Wi-Fi to all the devices. It will suddenly stop working. or it will be too slow when streaming and will be buffering for a long time until I restart the router. It says I have a guaranteed download speed of 55mbps but for the last week it has been below 30.

Re: wifi dropping

Debbie-TalkTalk — Wed, 08 Dec 2021 10:23:49 GMT

Hi Haylesbob

Please can you update your Community Profile to include your name and TalkTalk landline number, we can then look into this further.

Thanks

Debbie

Re: wifi dropping

Haylesbob — Wed, 08 Dec 2021 10:28:36 GMT

Thank you. I have now done this.

Re: wifi dropping

Debbie-TalkTalk — Wed, 08 Dec 2021 10:33:24 GMT

Hi Haylesbob

Thanks for updating your Community Profile.

I've completed a line test which hasn't detected any faults.

Would you like me to send a replacement router for testing to see how the connection compares?

Thanks

Debbie

Re: wifi dropping

Haylesbob — Wed, 08 Dec 2021 10:41:04 GMT

Yes please. Do you think it is a problem with the router? If I am not getting the guaranteed download speed on the new router what will be my options?

on a side not if my router is constantly asking me to authenticate by signing in is this a settings problem? Will the new router come with new settings and will this adjust automatically?

thanks

Re: wifi dropping

Debbie-TalkTalk — Wed, 08 Dec 2021 10:47:37 GMT

Hi Haylesbob

The router is on its way, please allow 24-48hrs for this to arrive.

This will connect on its own, you will just need to use the new wireless password from the back of the router.

Thanks

Debbie

Re: wifi dropping

Haylesbob — Wed, 08 Dec 2021 10:51:46 GMT

Thank you very much. Fingers crossed this works. Have a lovely Christmas 🙂

Re: wifi dropping

Debbie-TalkTalk — Wed, 08 Dec 2021 10:55:51 GMT

Hi Haylesbob

Ahh thank you. You too 🙂

Please let us know how the connection compares with this router.

Thanks

Debbie