topic VPN Not Working in Broadband

VPN Not Working

pads1964 — Thu, 09 Dec 2021 20:22:17 GMT

My VPN to work stopped working yesterday. PPTN connection.

Please help

Re: VPN Not Working

Skynet_TX — Thu, 09 Dec 2021 20:31:03 GMT

Hi @pads1964,

What model of router do you have ?

What VPN software are you using ?

For one of the TalkTalk staff on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.

Don't post any personal details in this thread, just add them to your community profile.

Then they will hopefully be able to respond to this post tomorrow.

Re: VPN Not Working

pads1964 — Thu, 09 Dec 2021 20:37:25 GMT

Sagemcom FAST 5364 version SG4K100130

Microsoft Windows 10 VPN . PPTN connection. Has worked fine until 08/12/2021.

Re: VPN Not Working

Skynet_TX — Thu, 09 Dec 2021 20:54:47 GMT

Hmm, this seems to be happening to quite a few people, that is a new version of firmware for that router, and several people that are using the windows VPN seem to be having issues.

The staff here will be able to pick this up tomorrow, they may just suggest that they send you a new router of a different model.

Re: VPN Not Working

pads1964 — Thu, 09 Dec 2021 21:11:27 GMT

OK, thanks.

Unfortunately that means I will not be able to perform my IT work in the evenings 😞

Hopefully it won't take too long to arrive.

Re: VPN Not Working

Skynet_TX — Thu, 09 Dec 2021 21:15:35 GMT

They normally take 24-48 hours to arrive, and they do sometimes arrive on Saturdays and Sundays too, so hopefully you would get it pretty quickly if the staff do think that a replacement router is the best course of action.

Re: VPN Not Working

Debbie-TalkTalk — Fri, 10 Dec 2021 06:21:21 GMT

Hi pads1964

I'm really sorry about this.

I have ordered you a different router and you should receive this within the next 24-48hrs.

Please let us know how you get on.

Thanks

Debbie

Re: VPN Not Working

pads1964 — Fri, 10 Dec 2021 08:17:53 GMT

Hi Debbie,

Thanks for the quick response.

I will update you, when I receive the alternative router.

Re: VPN Not Working

Debbie-TalkTalk — Fri, 10 Dec 2021 08:19:32 GMT

Hi pads1964

Thank you 🙂

Debbie