topic Re: Downstream line rate in Broadband

Downstream line rate

IA003 — Wed, 08 Dec 2021 11:37:48 GMT

Hey,

When I upgraded to Fibre 65, my downstream line rate was about 65000 kbit/s. However, it has seemed to start going lower and i now at 56000 kbit/s. I have not moved the router since I upgraded.

Anyway I could get it back to 65000?

I don't have a phone line.

Thanks

Re: Downstream line rate

Chris-TalkTalk — Wed, 08 Dec 2021 12:07:36 GMT

Hi IA003,

When you say that you don't have phone line, do you mean that you don't have a landline telephone connected?

Chris

Re: Downstream line rate

IA003 — Wed, 08 Dec 2021 12:30:19 GMT

I just have my broadband connected to the socket.

Re: Downstream line rate

Chris-TalkTalk — Wed, 08 Dec 2021 13:02:04 GMT

Do you have a telephone handset that you can connect to your telephone socket to check for a dial tone and any noise on your line?

Chris

Re: Downstream line rate

IA003 — Wed, 08 Dec 2021 13:04:01 GMT

I don't have a telephone handset.

Re: Downstream line rate

Chris-TalkTalk — Wed, 08 Dec 2021 13:21:56 GMT

OK thanks. Line test is picking up a potential voice (telephone) fault. Is your router currently connected to your Test Socket?

How many telephone sockets do you have in your home?

Chris

Re: Downstream line rate

IA003 — Wed, 08 Dec 2021 13:25:28 GMT

I have the router plugged into the test socket.

I have 2 other sockets in my home. However, I am not sure if they work or not.

I cannot connect my router to the other 2 because there are no electric outlets near them.

Thanks

Re: Downstream line rate

Chris-TalkTalk — Wed, 08 Dec 2021 13:33:33 GMT

OK thanks. I've logged this out to BT Openreach as a non-appointed task. Openreach will investigate over the next 72 hours and may contact you directly if they need to access your home

Chris

Re: Downstream line rate

IA003 — Wed, 08 Dec 2021 13:36:12 GMT

ok.

Thanks Chris!

Re: Downstream line rate

Chris-TalkTalk — Wed, 08 Dec 2021 13:45:43 GMT

No problem, if you don't hear anything within 72 hours please bump the thread and we'll check for updates

Chris

Re: Downstream line rate

IA003 — Wed, 08 Dec 2021 14:00:41 GMT

sure will do

Re: Downstream line rate

Chris-TalkTalk — Wed, 08 Dec 2021 14:03:03 GMT

Thanks 🙂

Re: Downstream line rate

IA003 — Fri, 10 Dec 2021 16:19:48 GMT

hey,

I received a text from TalkTalk yesterday. They told me that they fixed and repaired the line at my home.

I restarted my router today and my speed is now back up to 63000.

Thanks Chris! Much appreciated

Re: Downstream line rate

Anonymous — Mon, 13 Dec 2021 07:06:02 GMT

Morning,

I'm glad to hear this and thanks for the update 🙂

Thanks