topic Re: Router issues - Lose of wifi and wired connection in Broadband

Router issues - Lose of wifi and wired connection

simonurry — Wed, 08 Dec 2021 21:53:35 GMT

I have been having a problem now for sometime where i loose connection of my wifi and wired devices and need to reboot the router. This happens frequently 5 - 10 times per day and is getting worse.

I believe there is an issue with my router and it needs to be replaced.

Re: Router issues - Lose of wifi and wired connection

Skynet_TX — Thu, 09 Dec 2021 20:02:33 GMT

Hi @simonurry,

Can you confirm what model of router you have, and do the light(s) on the router do anything different when you have the problem.

For one of the TalkTalk staff on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.

Don't post any personal details in this thread, just add them to your community profile.

Then they will hopefully be able to respond to this post tomorrow.

Re: Router issues - Lose of wifi and wired connection

Debbie-TalkTalk — Fri, 10 Dec 2021 06:43:40 GMT

Hi simonurry

I'm sorry to hear this.

Please can you update your Community Profile to include your name and TalkTalk landline number, I can then send you a replacement router for testing.

Thanks

Debbie

Re: Router issues - Lose of wifi and wired connection

simonurry — Fri, 10 Dec 2021 14:30:41 GMT

The Router is Super Router HG635

The lights seem to be the same.

Re: Router issues - Lose of wifi and wired connection

simonurry — Fri, 10 Dec 2021 14:31:19 GMT

I have updated my community profile.

Re: Router issues - Lose of wifi and wired connection

Debbie-TalkTalk — Fri, 10 Dec 2021 14:39:54 GMT

Hi simonurry

Thank you 🙂

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

Re: Router issues - Lose of wifi and wired connection

simonurry — Sat, 11 Dec 2021 18:41:32 GMT

Hi Debbie.

The router arrived today thankyou.

I have it installed now and testing for a few days to see how things go.

Re: Router issues - Lose of wifi and wired connection

simonurry — Sun, 12 Dec 2021 20:35:16 GMT

So far my internet has been stable on all wired and wireless devices.

Looks like the router fixed the issue.

Thanks

Re: Router issues - Lose of wifi and wired connection

Debbie-TalkTalk — Mon, 13 Dec 2021 06:30:31 GMT

Hi simonurry

That's great news, thanks for letting us know 🙂

Debbie