topic Re: Wi-Fi calling in Broadband

Wi-Fi calling

ALWhite — Thu, 09 Dec 2021 20:42:36 GMT

Wi-Fi calling has stopped working and everything points to the router which was restarted at 3:00am, ie not by me and there wasn't a power cut. What have TalkTalk done?

Re: Wi-Fi calling

KeithFrench — Fri, 10 Dec 2021 09:19:55 GMT

I will ask TalkTalk to investigate this for you.

Re: Wi-Fi calling

Anonymous — Fri, 10 Dec 2021 09:22:20 GMT

Hello,

Can you please update your community profile to include your:

Name

Telephone number

Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Re: Wi-Fi calling

ALWhite — Fri, 10 Dec 2021 16:29:03 GMT

My contact details have been updated.

Re: Wi-Fi calling

Anonymous — Mon, 13 Dec 2021 07:28:52 GMT

Hello,

Thank you. I've run a test on the line now which has hasn't detected a fault and the connection stats look ok. Have you tried factory resetting the router and then re-setting the router back up again?

Thanks

Re: Wi-Fi calling

ALWhite — Mon, 13 Dec 2021 11:41:39 GMT

Hi Michelle

The problem was caused by a firmware upgrade. I have done a factory reset and everything is working now. When I re-entered my settings the only difference was that an apostrophe is no longer allowed in the Friendly Name field. Could this have caused the glitch? I just hope that future firmware upgrades don't upset anything - at least I know what to do.

Thanks, Adam

Re: Wi-Fi calling

Anonymous — Mon, 13 Dec 2021 12:28:57 GMT

Hello,

Thanks for confirming and I will feed this back.

Thanks