topic Re: PPTP VPN (OUTBOUND) STOPPED WORKING on Sagemcom router in Broadband

PPTP VPN (OUTBOUND) STOPPED WORKING on Sagemcom router

evanskinner — Mon, 13 Dec 2021 11:39:17 GMT

Hello,

PPTP VPN connections no longer work to my wife's work place. A different (more secure) VPN protocol still works fine to my workplace.

A few weeks ago the PPTP connection was working just fine. I've made not any network changes. My router is Sagemcom FAST 5364-3.T8. From both Windows PCs in the house PPTP connections to external server no longer work. The connection validates the login credentials fine, but then fails to connect. Event viewer shows error code 619.

Has some recent updated killed PPTP connectivity on the Sagemcom FAST 5364-3 routers?

My router in the GUI shows the hardware version is shown as FAST5364 3.00 (but on the physical back of the device it ends in .T8) Also the software version is SG4K100130 if that helps. The uptime says 5 days so perhaps 5 days ago there was a firmware update pushed to the router that has broken PPTP?

Thanks,

Evan.

Re: PPTP VPN (OUTBOUND) STOPPED WORKING on Sagemcom router

KeithFrench — Mon, 13 Dec 2021 11:41:53 GMT

Whilst most VPN clients work fine with the Sagemcom firmware V130, it has come to light that there may be problems with a few of them. This is being investigated currently by the TalkTalk Products Team. Did this stop working do you know at around the time the router was upgraded to V130?

Re: PPTP VPN (OUTBOUND) STOPPED WORKING on Sagemcom router

evanskinner — Mon, 13 Dec 2021 11:55:03 GMT

I suspect that may be the case yes. If the v130 update was what caused my router to reboot 5 days ago then the last time my wife succesfully connected to work was before that time.

Are there any alternative Windows PPTP VPN client to the built in one?

I know PPTP is outdated and insecure but that is what my wife's work are using.

Re: PPTP VPN (OUTBOUND) STOPPED WORKING on Sagemcom router

Debbie-TalkTalk — Mon, 13 Dec 2021 12:56:21 GMT

Hi Evan

Our Products Team are investigating this issue (since the FW update)

We will need to send a different make and model of router, would you like me to arrange this?

Thanks

Debbie

Re: PPTP VPN (OUTBOUND) STOPPED WORKING on Sagemcom router

evanskinner — Mon, 13 Dec 2021 13:00:44 GMT

Debbie,

Yes please. That would really help my wife work from home.

Thank you,

Evan

Re: PPTP VPN (OUTBOUND) STOPPED WORKING on Sagemcom router

Debbie-TalkTalk — Mon, 13 Dec 2021 13:10:28 GMT

Hi Evan

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

Re: PPTP VPN (OUTBOUND) STOPPED WORKING on Sagemcom router

evanskinner — Mon, 13 Dec 2021 14:18:13 GMT

Debbie,

Excellent news. Thank you. Will report back as soon as I've tried it out.

Evan.

Re: PPTP VPN (OUTBOUND) STOPPED WORKING on Sagemcom router

Debbie-TalkTalk — Tue, 14 Dec 2021 06:14:17 GMT

Hi Evan

Thank you 🙂

Debbie

Re: PPTP VPN (OUTBOUND) STOPPED WORKING on Sagemcom router

evanskinner — Wed, 15 Dec 2021 13:47:20 GMT

Router just arrived and I can confirm my wife's laptop will now connect to her work's PPTP VPN.

Fantastic service, thank you very much!

I'll get the old router packaged up and posted back using the returns label ASAP.

Evan.

Re: PPTP VPN (OUTBOUND) STOPPED WORKING on Sagemcom router

Debbie-TalkTalk — Wed, 15 Dec 2021 13:51:06 GMT

Hi Evan

I'm so glad to hear this, thanks for letting us know 🙂

Debbie