topic What happens if you have G-Fast and bypass the OpenReach Modem? in Broadband

What happens if you have G-Fast and bypass the OpenReach Modem?

timple — Mon, 13 Dec 2021 12:21:43 GMT

I had fibre65 which was rock steady and fast (60 down 20up) - i then got invited to upgrade to Fibre150 - and despite a return visit from openreach I find the service is unreliable (cutting out frequently and box resetting) and has never given the speeds promised (basically what I used to get on F65)

If i simply turn off the openreach modem and plug the sagem directly into the master socket - will I get my F65 back?

Re: What happens if you have G-Fast and bypass the OpenReach Modem?

Gondola — Mon, 13 Dec 2021 13:10:02 GMT

Hi timple

When you're supplied with a Gfast service you're provided with a Gfast modem by Openreach. You must connect your Wi-Fi hub WAN (red) socket to the port on the modem.

The Wi-Fi Hub does not have a built in Gfast modem so connecting the grey DSL lead to the phone socket and bypassing the Openreach modem will not connect to your broadband service.

Re: What happens if you have G-Fast and bypass the OpenReach Modem?

Debbie-TalkTalk — Mon, 13 Dec 2021 13:18:16 GMT

Hi timple

I have posted on your other topic on the Community.

Thanks

Debbie

Re: What happens if you have G-Fast and bypass the OpenReach Modem?

Gondola — Mon, 13 Dec 2021 16:18:17 GMT

Moderator Note: Topic closed.