topic Re: DSL3680 locks me out in Broadband

DSL3680 locks me out

pve123 — Mon, 13 Dec 2021 20:02:52 GMT

Once logged out of TalkTalk DSL-3680, it locks me out after 30 minutes or so and in order to change configuration I need to reboot the modem and only then can I log back in.

Re: DSL3680 locks me out

ferguson — Mon, 13 Dec 2021 20:13:16 GMT

I thought you were using a new Hub now?

Re: DSL3680 locks me out

Skynet_TX — Mon, 13 Dec 2021 20:13:18 GMT

Hi @pve123,

For one of the TalkTalk staff on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.

Don't post any personal details in this thread, just add them to your community profile.

Then they will hopefully be able to respond to this post tomorrow.

Re: DSL3680 locks me out

ferguson — Mon, 13 Dec 2021 20:23:45 GMT

@Skynet_TX and staff for info:

https://community.talktalk.co.uk/t5/Broadband/How-to-reboot-a-TalkTalk-DG8041W-from-a-BROWSER/m-p/2841678

Re: DSL3680 locks me out

Debbie-TalkTalk — Tue, 14 Dec 2021 06:49:42 GMT

Closing as duplicate thread, I can see that Michelle has posted on your other topic on the Community.

Thanks

Re: DSL3680 locks me out

pve123 — Tue, 14 Dec 2021 07:14:40 GMT

This is a different modem with a different problem is why I wanted to keep the threads separate. Adding profile info.

Re: DSL3680 locks me out

Debbie-TalkTalk — Tue, 14 Dec 2021 07:16:26 GMT

Hi pve123

Would you like me to send a replacement router for testing?

Re: DSL3680 locks me out

pve123 — Tue, 14 Dec 2021 07:20:46 GMT

No not at all. The DSL3680 is old and it works fine apart from the lockout after a time. It's had this problem for years and has to be a setting somewhere in the menus.

Re: DSL3680 locks me out

Debbie-TalkTalk — Tue, 14 Dec 2021 07:23:50 GMT

Hi pve123

This could be related to the router hardware the router shouldn't lock out.

Re: DSL3680 locks me out

pve123 — Tue, 14 Dec 2021 07:25:33 GMT

Okay not to worry. Its old and I have a new one. Just thought I would ask.

Re: DSL3680 locks me out

Debbie-TalkTalk — Tue, 14 Dec 2021 07:35:02 GMT

Hi pve123

Ok no problem.

Thanks

Debbie