topic Re: Having to switch router off everyday to reset speed in Broadband

Having to switch router off everyday to reset speed

Sticky1245 — Tue, 07 Dec 2021 19:00:13 GMT

I have fibre 65 and the speed to the router is around 65Mbs and from the router to the devices is around 54Mbs but as the day goes on it slows down usually around teatime, today it slowed to 0.1Mbs. After switching the router off and on the speed goes back to 54Mbs, this is happening everyday so I am thinking is there a problem with the router.

Re: Having to switch router off everyday to reset speed

Skynet_TX — Tue, 07 Dec 2021 19:42:54 GMT

Hi @Sticky1245,

What model of router do you have ?

For one of the TalkTalk staff on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.

Don't post any personal details in this thread, just add them to your community profile.

Then they will hopefully be able to respond to this post tomorrow.

Re: Having to switch router off everyday to reset speed

Sticky1245 — Tue, 07 Dec 2021 21:20:42 GMT

I have updated my profile and my router is a Huawei DG8041W.

Re: Having to switch router off everyday to reset speed

Skynet_TX — Tue, 07 Dec 2021 22:22:20 GMT

Interesting, I've had the same sort of issue with the DG8041W in the past, the staff here should be able to advise tomorrow, and if they think necessary they may suggest sending you a different make of router.

Re: Having to switch router off everyday to reset speed

Debbie-TalkTalk — Wed, 08 Dec 2021 06:53:07 GMT

Hi Sticky1245

I'm really sorry to hear this.

I have ordered you a replacement router for testing, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

Re: Having to switch router off everyday to reset speed

Sticky1245 — Sun, 12 Dec 2021 15:29:20 GMT

Hi Debbie

Thanks for the router, I have not had a chance to try as I have been away from home.

I will try it tomorrow and tell you the results

Thanks Shane

Re: Having to switch router off everyday to reset speed

Debbie-TalkTalk — Mon, 13 Dec 2021 06:29:27 GMT

Hi Shane

No problem, please let us know how you get on.

Thanks

Debbie 🙂

Re: Having to switch router off everyday to reset speed

Sticky1245 — Tue, 14 Dec 2021 10:01:43 GMT

Hi Debbie

Tried the new router and it is worst than the last one, when fitted I was getting 64MBps to the router and 54 to devices yesterday.

Came on line this morning and I was getting 1.4Mb to devices wired and wireless, had to restart router and was getting 64Mb to router and 19Mb to devices. Tried another test and it dropped to 1.4Mb, just done another one and it is at 18Mb.

I will move the router to see If there is a problem with the position, there is only my wife and me so we only have a couple of devices connected so I am not sure why the speed keeps slowing down, I feel the more we use the net the slower it gets until it stops.

Re: Having to switch router off everyday to reset speed

Debbie-TalkTalk — Tue, 14 Dec 2021 10:08:43 GMT

Hi Shane

I'm sorry to hear this.

The line test is clear but it does show - Regular Interference Observed Daily.

Is the router located near to any devices that could cause any interference?