topic Re: internet disconnect every 2 mins for 5 mins in Broadband

internet disconnect every 2 mins for 5 mins

max1e — Sat, 04 Dec 2021 09:53:46 GMT

my broadband has been on for 2 mins off for 2 to 20 mins for the last 3 days st1 i've been intouch with support and they're sending a router but omg i'm going mad with no internet..

Re: internet disconnect every 2 mins for 5 mins

Divsec — Sat, 04 Dec 2021 23:17:55 GMT

Hi @max1e good news you have a replacement on the way please let us know how you get on

Re: internet disconnect every 2 mins for 5 mins

max1e — Sun, 05 Dec 2021 08:52:23 GMT

it's not just me, there's quite a few having problems as they're all posting on our local fb page. so i'd say a router will do nowt tbh...

Re: internet disconnect every 2 mins for 5 mins

Divsec — Sun, 05 Dec 2021 11:49:44 GMT

Hi is your telephone line working OK?

Re: internet disconnect every 2 mins for 5 mins

max1e — Sun, 05 Dec 2021 14:05:18 GMT

yes just the internet drops every few mins or so.. it's happening to a few ppl.

Re: internet disconnect every 2 mins for 5 mins

Skynet_TX — Sun, 05 Dec 2021 21:00:11 GMT

If you have not already done so, it would be worth going to the Service Centre to run a connection test on your line, this will indicate if there is currently a fault affecting your service. You can also access this from the ‘My Account’ site.

The TalkTalk staff on this community will be able to help, they will hopefully be able to respond to this post tomorrow.

Re: internet disconnect every 2 mins for 5 mins

Anonymous — Tue, 07 Dec 2021 07:01:56 GMT

Morning,

I'm sorry for the delay in getting back to you. I've run a test on the line now which hasn't detected a fault, however the connection does look very unstable and the sync speed has dropped. Has the replacement router arrived? Is there any noise on the voice service? Does your main socket have a test socket?

Thanks

Re: internet disconnect every 2 mins for 5 mins

max1e — Sun, 12 Dec 2021 21:08:05 GMT

well the drops seem to be fixed but my speed is getting slower..lol

Re: internet disconnect every 2 mins for 5 mins

Debbie-TalkTalk — Mon, 13 Dec 2021 07:26:33 GMT

Hi max1e

Are you using the replacement router?

I can still see some re connections on the line and this can affect the sync speed.

Re: internet disconnect every 2 mins for 5 mins

max1e — Tue, 14 Dec 2021 09:45:05 GMT

So the routers been on almost a week, still drops every now and then but as with the picture above the speed sucks now... when i first joined tt i was getting just over 30mbps then this dropping off hapened and it went down to 25 mbps then the dropping off starts again some years latter (now) and i'm at 10 mbps.. so i thought lets see what tt will say if i do a what's available and this is what they say(see pic)GREAT NEWS! wth .lol. sorry but you gotta be kidding me..lol.

Re: internet disconnect every 2 mins for 5 mins

Debbie-TalkTalk — Tue, 14 Dec 2021 09:50:59 GMT

Hi max1e

If you have tested with a different router at the test socket then the next step will be to arrange an Openreach engineer visit.

Would you like us to arrange this visit?

Thanks

Debbie

Re: internet disconnect every 2 mins for 5 mins

Divsec — Tue, 14 Dec 2021 12:10:18 GMT

Hi just checked a couple of the tt competitors none offer better for less, but an engineer might find a couple of Mbps.

Re: internet disconnect every 2 mins for 5 mins

max1e — Fri, 17 Dec 2021 14:09:28 GMT

WELL I'M NOT HAPPY TBH, The speed has dropped from 23 mbps to around 10mbps (if that at times) it's even making streaming grainy etc .. I seriously don't know how isp's plus bt openreach can justify this sort of situation. I've been with talktalk for a long time (actually it was aol then tt) and my speed was originally just above 30mbps so again i ask how can you just say oh this is how it is now and that's that (i mean the speed) ????

Re: internet disconnect every 2 mins for 5 mins

Karl-TalkTalk — Fri, 17 Dec 2021 14:18:55 GMT

The next option is for an engineer, would you like to arrange this ?

Thanks

Karl.