topic Re: New router required in Broadband

New router required

mattjreid — Tue, 14 Dec 2021 10:42:26 GMT

Please send me a new router.

My current model is at least 8 years old, and its speed is variable - sometimes less than 1 Mbps.

I usually have to reboot it once a day.

Debbie-TalkTalk — Tue, 14 Dec 2021 10:46:15 GMT

Hi mattjreid

Please can you update your Community Profile to include your name and TalkTalk landline number, I can then send you a replacement router.

Thanks

Debbie

mattjreid — Tue, 14 Dec 2021 12:51:40 GMT

Please check again - I've updated my details.

Debbie-TalkTalk — Tue, 14 Dec 2021 14:14:15 GMT

Hi mattjreid

Thanks for updating your Community Profile.

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie