topic Re: VPN Connection Issues in Broadband

VPN Connection Issues

Louav1980 — Tue, 14 Dec 2021 15:17:20 GMT

Good afternoon,

I am having trouble connecting to my office server through VPN. My IT people have checked everything and believe that a block is in place which is stopping the connection.

Could this please be checked for me as I am now working from home full time and require the access to the server?

Many thanks

Louise Averill

Re: VPN Connection Issues

KeithFrench — Tue, 14 Dec 2021 15:23:04 GMT

Hi @Louav1980

Do you have the Sagemcom Wi-Fi Hub running firmware V130? This does have some VPN problems that affect only certain VPN clients.

Re: VPN Connection Issues

Debbie-TalkTalk — Wed, 15 Dec 2021 06:52:09 GMT

Hi Louise

I'm really sorry about this.

I have ordered you a different router, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie