topic VPN connection no longer working in Broadband

VPN connection no longer working

craig-bear — Tue, 14 Dec 2021 15:36:19 GMT

I used to be able to connect from home to my work VPN but this has recently stopped working. It still works from a different network not at my home.

My work IT department have asked me to tell you that your broadband seems to be blocking access to a VPN. The VPN Type I am trying to access is PPTP with additional protocols CHAP and MS-CHAP v2.

My router is a TalkTalk Wifi Hub version FAST 5364-3.T8

Please help.

Re: VPN connection no longer working

Skynet_TX — Tue, 14 Dec 2021 20:20:07 GMT

Hi @craig-bear,

If you browse to the router login screen at http://192.168.1.1/ does the 'version' at the bottom of the screen show : SG4K100130

If so, then this is a new version of firmware, and several customers have been having VPN access issues with this firmware. Staff here may just suggest sending you a new router of a different type.

Re: VPN connection no longer working

craig-bear — Wed, 15 Dec 2021 00:04:28 GMT

Hi @Skynet_TX

Indeed the router dashboard screen does show SG4K100130 as the version.

How do I request the different type of router?

Thanks

Re: VPN connection no longer working

Debbie-TalkTalk — Wed, 15 Dec 2021 07:09:07 GMT

Hi craig-bear

Apologies for this.

I have ordered you a different make and model of router, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie