topic Re: Intermittent issues with router in Broadband

Intermittent issues with router

AMacG — Tue, 14 Dec 2021 09:57:32 GMT

I have been having intermittent issues with my router for the past few months. For example when I was browsing the web today I received the No internet connection message. When checking the router it displayed the white light, I restarted the router and this restored the internet connection. I also experience issues where the router is flashing orange but not finishing the connection, again restarting the router resolves the connection issue.

Re: Intermittent issues with router

Debbie-TalkTalk — Tue, 14 Dec 2021 12:32:43 GMT

Hi AMacG

I'm sorry to hear this.

Please can you update your Community Profile to include your name and TalkTalk landline number, we can then look into this further.

Thanks

Debbie

Re: Intermittent issues with router

AMacG — Tue, 14 Dec 2021 13:49:26 GMT

Debbie, thanks for the response I have updated my profile.

Re: Intermittent issues with router

Debbie-TalkTalk — Tue, 14 Dec 2021 14:21:15 GMT

Hi AMacG

Thanks for updating your Community Profile.

The line test hasn't detected any faults. Would you like me to send a replacement router for testing?

Re: Intermittent issues with router

AMacG — Tue, 14 Dec 2021 16:27:45 GMT

Debbie, would appreciate the new router to test this out. Thanks

Re: Intermittent issues with router

Debbie-TalkTalk — Wed, 15 Dec 2021 07:03:47 GMT

Hi AMacG

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie