Question

Varley2012 — Tue, 14 Dec 2021 23:00:04 GMT

Had router fitted in kitchen where there was exsisting line , but cant use tv box without plugging to router , there is a socket in front room to out router but doesnt seem to have any connection , when line was put in will it just be the one in kitchen or does it enable all boxes in the house to connect the cable ??

Re: Question

martswain — Wed, 15 Dec 2021 05:45:20 GMT

It depends on how the extension socket in the front room is wired.

What kind of socket do you have in the kitchen, does it have two outlets on the faceplate ?

If so, the extension is probably wired as a "phone only" on the back of the faceplate so no internet devices will work on any extensions.

TT have sometimes supplied powerline adapters to enable TV boxes to be connected in other rooms so please fill in your community profile with your name, address and TT landline number and await a reply from a staff member, do not post the info here in public.

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