topic Re: VPN using PPTP has stopped working in Broadband

VPN using PPTP has stopped working

nicolah2104 — Wed, 15 Dec 2021 10:38:08 GMT

Since 8th December my main work VPN has stopped working. I have been troubleshooting this with my IT team and we have eliminated my machine, credentials and VPN server. I am only able to connect to this VPN from another location using a different router/ISP.

The VPN I need to connect to uses PPTP - looking at this forum it seems other users started experiencing problems with the same VPN protocol on the same day. I have another VPN that I use that uses ipsec which works fine.

I have spoken to customer services several times and they haven’t been able to help.

This is urgent as I’m not able to do my job so please can you resolve ASAP.

Thanks.

Re: VPN using PPTP has stopped working

Debbie-TalkTalk — Wed, 15 Dec 2021 10:41:10 GMT

Hi nicolah2104

Thanks for creating a new topic.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send you a different router.

Thanks

Debbie

Re: VPN using PPTP has stopped working

nicolah2104 — Wed, 15 Dec 2021 11:02:27 GMT

Thanks. I’ve added the information.

Re: VPN using PPTP has stopped working

Debbie-TalkTalk — Wed, 15 Dec 2021 11:10:50 GMT

Hi nicolah2104

Thank you. The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie