topic Slow Fibre Since November in Broadband

Slow Fibre Since November

adampbrown — Wed, 15 Dec 2021 11:46:22 GMT

On the 29th November my broadband (fibre) connection (and phone line) starting to intermittently drop. Since then the broadband has remained up, but at a slow speed of approximately 9MB.

I initially reported the issue 2 weeks ago and a problem was detected and a case opened. When I check the status of the case, all it reports is "It should be resolved in 2-3 working days"! I appreciate that this issue may be a result of recent storm damage, but I've had no feedback or reliable information on when it'll be fixed.

I'd appreciate any information on the cause of the problem and when I should expect my full service to be restored.

Kind regards

Re: Slow Fibre Since November

Anonymous — Wed, 15 Dec 2021 11:53:07 GMT

Hello,

Just to confirm, is the telephone number in your Community Profile correct? Please do not post any personal information on the Community.

Thanks

Re: Slow Fibre Since November

adampbrown — Wed, 15 Dec 2021 12:15:38 GMT

Many thanks for the swift reply. No, my phone number was out of date, but I've updated it now!

Re: Slow Fibre Since November

Chris-TalkTalk — Wed, 15 Dec 2021 14:52:58 GMT

Hi adampbrown,

I'm sorry but this still appears to be 'in hand' with Openreach. Could you try switching your router off for 30 minutes then switch back on and check the speed again - please let us know if there's any improvement

Chris