topic VPN Cisco Any Connect Access Issue in Broadband

VPN Cisco Any Connect Access Issue

AOM91 — Wed, 15 Dec 2021 15:36:59 GMT

Hi there,

I am unable to connect to VPN Cisco Any Connect over wifi, and my work's IT team believe it might be an issue with the router (Dlink DSL3782).

From looking through previous threads, other users also have had this issue and was rectified with receiving a new router:

Would I be able to receive a new router please?

Thanks

Karl-TalkTalk — Wed, 15 Dec 2021 16:25:22 GMT

Can you please add your home phone number to your 'Community Profile' so I can pick this up for you.

Thanks

Karl.

AOM91 — Wed, 22 Dec 2021 09:18:36 GMT

Thanks Karl, done!

Karl-TalkTalk — Wed, 22 Dec 2021 09:59:02 GMT

Can you add the home phone number or account number rather than the mobile so I can locate your account.

Thanks

Karl.

AOM91 — Wed, 22 Dec 2021 10:07:45 GMT

Hi Karl,

I've now added my account number to my mobile number.

Thanks

Karl-TalkTalk — Wed, 22 Dec 2021 10:16:27 GMT

I'll swap out the older router and see if this helps.

Thanks

Karl.

AOM91 — Mon, 10 Jan 2022 13:19:08 GMT

Thanks so much @Karl-TalkTalk .

The replacement router has solved the issue.

Thank you

Debbie-TalkTalk — Mon, 10 Jan 2022 13:22:59 GMT

Hi AOM91

That's great, thanks for letting us know.

Debbie