topic Re: Still waiting to be connected after house move in Broadband

Still waiting to be connected after house move

honeyjo1 — Thu, 16 Dec 2021 14:31:40 GMT

I moved house and was disconnected on the 26/11/21 I was supposed to be re connected on 30/11/21 It is now 16/12/21 and I am still not connected. I am being fobbed off every time I ring up. Just about had enough.......

Re: Still waiting to be connected after house move

Skynet_TX — Thu, 16 Dec 2021 21:37:40 GMT

Hi @honeyjo1,

For one of the TalkTalk staff on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is to be provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.

Don't post any personal details in this thread, just add them to your community profile.

Then they will hopefully be able to respond to this post tomorrow.

Re: Still waiting to be connected after house move

Anonymous — Fri, 17 Dec 2021 06:43:41 GMT

Hello,

Can you please update your community profile to include your:

Name

Telephone number

Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Re: Still waiting to be connected after house move

honeyjo1 — Fri, 17 Dec 2021 13:25:07 GMT

Hi. I believe I have updated that info now. Thank you

Re: Still waiting to be connected after house move

honeyjo1 — Fri, 17 Dec 2021 14:16:57 GMT

Hi Michelle. I have updated my info. TBH. I have just had enough really. We got SKY glass just before we moved and have now not even been able to watch TV as we have no internet. Every time I speak with somebody on the phone they just fob me off with another connection date. It has been 18 days now since connection should have started...

Re: Still waiting to be connected after house move

Karl-TalkTalk — Mon, 20 Dec 2021 09:24:46 GMT

this has been escalated by our colleagues, however i've also passed a request to our order management teams for an update on progress.

Thanks

Karl.