topic Broadband dropping out in Broadband

Broadband dropping out

AnnaF — Sun, 19 Dec 2021 12:19:15 GMT

My broadband is constantly dropping out. 3 Openreach engineers have been in the past 3 weeks each "fixing" a different fault and it works for a few hours before dropping out again. Yesterday 1 was on the chat line for over an hour and finally the agent reset the (new) router, an hour later it dropped out again. We lost connection at least 8 times yesterday evening and the internet is now almost unusable. What more can I do

Anna F

Re: Broadband dropping out

Skynet_TX — Sun, 19 Dec 2021 21:07:13 GMT

Hi @AnnaF,

Staff here on the community will be back tomorrow, they will be able to take a look at this to see if they can identify any faults that are still showing on the line, and will be able to advise the best thing to try next.

Re: Broadband dropping out

Debbie-TalkTalk — Mon, 20 Dec 2021 07:34:10 GMT

Hi AnnaF

I'm really sorry to hear this.

The line test is detecting a potential fault towards the property and Openreach are requesting that we arrange an engineer visit.

Is the router still connected at the test socket?

Thanks

Debbie