topic Re: VPN in Broadband

VPN

Carl Fairhurst — Sat, 18 Dec 2021 11:55:28 GMT

Hi All

My work VPN was working fine last week but now I cant connect, I know its not the VPN as I can log on using other wifi networks

Thanks

Carl

Re: VPN

KeithFrench — Sat, 18 Dec 2021 13:06:51 GMT

Do you have the Sagemcom FAST 5364 Wi-Fi Hub & is it running firmware V130?

Re: VPN

Carl Fairhurst — Sat, 18 Dec 2021 13:32:09 GMT

Looks like it is

Re: VPN

KeithFrench — Sat, 18 Dec 2021 14:51:07 GMT

There is a firmware bug that prevents VPN access in V130. TalkTalk are aware of this & are working on a resolution. In the meantime, I will bring this to the attention of the TalkTalk support staff, so that they can decide the best way to rectify this for you. They will not be back until Monday now.

Re: VPN

Carl Fairhurst — Sat, 18 Dec 2021 15:11:15 GMT

Thanks Keith, just hope it can get sorted soon as i think I will be working from Home after Xmas if this Omincron doesn't do one

Re: VPN

KeithFrench — Sat, 18 Dec 2021 15:12:46 GMT

They'll probably offer another router that doesn't suffer this problem.

Re: VPN

Anonymous — Mon, 20 Dec 2021 07:40:50 GMT

Hello,

I'm sorry to hear this. Are you happy for us to send a Huawei Wifi Hub? We would also send a router returns bag so that one of the routers can be returned.

Thanks

Re: VPN

Carl Fairhurst — Thu, 23 Dec 2021 16:08:14 GMT

Hi Michelle

Yes please

Re: VPN

Karl-TalkTalk — Fri, 24 Dec 2021 09:23:49 GMT

A router and returns bag have been ordered.

Thanks

Karl.

Re: VPN

Carl Fairhurst — Fri, 24 Dec 2021 11:13:24 GMT

Brilliant, Thank you Karl

Re: VPN

Karl-TalkTalk — Fri, 24 Dec 2021 11:14:49 GMT

You're Welcome 🙂

Regards

Karl