topic Re: Help please in Broadband

Help please

Chellej1986 — Mon, 20 Dec 2021 00:09:57 GMT

My router is flashing red/ orange constantly. No connection to the Internet. I have an autistic son and this is stressing him out. Any ideas or help would be appreciated 🙏

Re: Help please

Debbie-TalkTalk — Mon, 20 Dec 2021 06:36:36 GMT

Hi Chellej1986

I'm really sorry to hear this.

I've completed a line test which hasn't detected any faults and the line is showing in sync and connected.

Is this working ok now?

Thanks

Debbie

Re: Help please

Chellej1986 — Mon, 20 Dec 2021 08:07:23 GMT

Yes ive woke up this morning and my phone has connected to wifi so seems to be ok thank you

Re: Help please

Debbie-TalkTalk — Mon, 20 Dec 2021 08:15:13 GMT

Hi Chellej1986

I'm so glad to hear this 🙂

If you do experience any further issues then please let us know.

Thanks

Debbie