topic Router Failure in Broadband

Router Failure

Mistaron — Sat, 18 Dec 2021 15:11:36 GMT

My router stopped resolving DNS and was consistently returning error pages although I was still online. Intermittently it wouls suddenly starty working again for an hour or two then just as suddenly start returning DNS resolution errors. I went online (when I could) and tried all the suggested tests and remedies, but still it would not function properly. Giving up, I then re connected my old TalkTalk router, and had absolutely no further problems connecting to web sites. Would you please send a replacement working router or will I have to make do with my old one?

Re: Router Failure

Gliwmaeden2 — Wed, 22 Dec 2021 08:40:46 GMT

@Mistaron, I'll move this to Broadband for you, as it's not a billing matter.

I'll remove your duplicate thread.

Please complete your community forum profile details for TT staff to identify your account. Go via your avatar/name; settings; launch profile wizard.

I'll escalate this thread for you, as it failed to enter the workflow. Please look out for a reply from TT staff later.

Re: Router Failure

Debbie-TalkTalk — Wed, 22 Dec 2021 08:44:35 GMT

Hi Mistaron

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then look into this further.

Thanks

Debbie