topic Re: VPN connection issues in Broadband

VPN connection issues

Devanti — Tue, 07 Dec 2021 10:29:31 GMT

Was connecting through VPN with no issues now it cannot? Firewall setting checked , can connect through another wifi provider, tried connecting with a colleagues PC with the same settings for VPN and that will not connect. Router is working fine for all other services, did a full reset on the router and no difference.

This points to the Talk talk set-up or router, which was not changed or tampered with on my side.

Please advise how to get this fixed.

Re: VPN connection issues

Debbie-TalkTalk — Tue, 07 Dec 2021 10:53:25 GMT

Hi Devanti

Please can you update your Community Profile to include your name and TalkTalk landline number, we can then look into this further.

Thanks

Debbie

Re: VPN connection issues

Devanti — Tue, 07 Dec 2021 11:20:56 GMT

profile updated as requested

Re: VPN connection issues

Debbie-TalkTalk — Tue, 07 Dec 2021 11:24:00 GMT

Hi Devanti

Thanks for updating your Community Profile.

I think we should send a different make and model of router for testing. Would you like me to arrange this?

Thanks

Debbie

Re: VPN connection issues

Devanti — Tue, 07 Dec 2021 11:26:07 GMT

Hi yes this will be a good way forward and assume this new router would not degrade the current wifi signal strength and quality . Please confirm.

Re: VPN connection issues

Debbie-TalkTalk — Tue, 07 Dec 2021 11:31:19 GMT

Hi Devanti

This will be another WIFI hub, it's just a different make and model. I'm using the Huawei WIFI hub myself and mine performs really well.

The router is on its way, please allow 24-48hrs for this to arrive. Let us know how the connection compares with this router.

Thanks

Debbie

Re: VPN connection issues

Devanti — Tue, 07 Dec 2021 11:34:47 GMT

Excellent ..thank you Debbie , will keep the forum posted on the result ...Appreciate your proactive approach and prompt action.

Devanti

Re: VPN connection issues

Debbie-TalkTalk — Tue, 07 Dec 2021 11:38:54 GMT

Hi Devanti

You're very welcome 🙂

Please let us know how you get on.

Thanks

Debbie

Re: VPN connection issues

Devanti — Wed, 22 Dec 2021 14:31:46 GMT

Pleased to report that on plugging in the new router sent this sorted out the issue with my VPN connection problems. Thank you for the wise decision to take the action of replacing the router.

Re: VPN connection issues

Karl-TalkTalk — Thu, 23 Dec 2021 09:02:07 GMT

Glad the new router has helped.

Regards,

Karl.