topic Re: Unable to connect to work VPN in Broadband

Unable to connect to work VPN

SueC67 — Thu, 23 Dec 2021 11:09:07 GMT

I am unable to connect to work VPN, I have tried form other locations away form home & is fine & works at home it's not, anybody help?

Re: Unable to connect to work VPN

Karl-TalkTalk — Thu, 23 Dec 2021 11:31:47 GMT

Which model router do you have and which VPN client are you using,

Thanks

Karl.

Re: Unable to connect to work VPN

SueC67 — Thu, 23 Dec 2021 11:35:50 GMT

I have no idea, I looked on the router & doesn't show a model number, it was fine until a few weeks ago then stopped working, work couldn't acess via Splashtop either then but online chat managed to get that resolved but still can't get on VPN

Re: Unable to connect to work VPN

Karl-TalkTalk — Thu, 23 Dec 2021 11:43:28 GMT

Hi Sue

Can you please add your home phone number to your 'Community Profile' so I can look at this for you.

Thanks

Karl.

Re: Unable to connect to work VPN

SueC67 — Thu, 23 Dec 2021 11:53:30 GMT

Done, I think,

Re: Unable to connect to work VPN

Karl-TalkTalk — Thu, 23 Dec 2021 12:04:10 GMT

i've a different model router on the way so this can be ruled out.

Thanks

Karl.

Re: Unable to connect to work VPN

SueC67 — Thu, 23 Dec 2021 12:06:00 GMT

Hi Karl, as in you are sending a new router? that could be the issue?

Re: Unable to connect to work VPN

Karl-TalkTalk — Thu, 23 Dec 2021 12:08:41 GMT

Yes, a different model router is on the way to you. We have recently identified an issue with VPN with a recent firmware on your current router. A new firmware is being prepared and this will be resolved, but for now, a different model router is on the way to you.

Thanks

Karl.

Re: Unable to connect to work VPN

SueC67 — Thu, 23 Dec 2021 12:10:16 GMT

Okay thank you 🙂 Hopefully will resolve, thanks for your help , have a Great Xmas & Happy new year 🙂

Re: Unable to connect to work VPN

Karl-TalkTalk — Thu, 23 Dec 2021 12:12:27 GMT

You're Welcome 🙂

Regards

Karl