topic New router request in Broadband

New router request

Jenia — Fri, 24 Dec 2021 15:41:37 GMT

Hello,

We moved to the new house and took the old router with us.

The broadband doesn't work despite the line being fine.

How can I request a new router please?

Many thanks,

Jenia

Re: New router request

Skynet_TX — Fri, 24 Dec 2021 18:52:32 GMT

Hi @Jenia,

The staff here on the community will be on holiday until 29th now I'm afraid, the Christmas opening hours for the live chat and phone support teams can be found here.

Are you sure your TalkTalk service has gone live at your new home (did you get a text / email to confirm). Are you able to plug a landline phone into the line and call 17070 to confirm that the line is active and has the phone number you expect.

What do the light(s) show on your router when you connect it ?

Staff here will be able to pick this up, hopefully on 29th, if you still need their help.

Re: New router request

Chris-TalkTalk — Wed, 29 Dec 2021 12:10:09 GMT

Hi Jenia,

Your router appears to be connected to the internet at the moment. Which router do you currently have and what seems to be the problem?

Chris