topic Re: New router in Broadband

New router

Loudkitten — Mon, 13 Dec 2021 15:35:53 GMT

There is no point to keep insisting that I connect the router you sent if i am leaving on 21st Dec The router might as well be kept as new and returned

Re: New router

Divsec — Mon, 13 Dec 2021 21:36:55 GMT

Hi @Loudkitten you are quite right, but if you would like any assistance please add your landline number to your community profile, please don't post personal details here

Re: New router

Debbie-TalkTalk — Tue, 14 Dec 2021 07:43:24 GMT

Hi Loudkitten

Have you received a router returns bag?

Thanks

Re: New router

Loudkitten — Tue, 14 Dec 2021 15:49:59 GMT

I have no bag just emails letters saying I should connect it instantly

Thanks

Re: New router

Chris-TalkTalk — Wed, 15 Dec 2021 08:10:24 GMT

Hi Loudkitten,

I've ordered a returns bag, it should be with you within a couple of days

Chris

Re: New router

Loudkitten — Sat, 25 Dec 2021 04:00:40 GMT

Queued for ages at local post office (W H Smith's) only to be told by the cashier that the label you stick on the returns bag was "invalid" I will try again at a larger post office next Thursday if I am told it's "invalid" again I will require another label. Its a pain i never asked for this router

Re: New router

Loudkitten — Wed, 29 Dec 2021 12:45:37 GMT

Ok at another post office I managed to find a cashier who was more enthusiastic about their work and the faint blurred barcode has been read and the router returned

Re: New router

Debbie-TalkTalk — Thu, 30 Dec 2021 07:46:37 GMT

Hi Loudkitten

Thanks for letting us know.

Debbie