topic Re: Again Whatsapp not working over wifi in Broadband

Again Whatsapp not working over wifi

Babsbatting — Fri, 24 Dec 2021 22:49:23 GMT

When opening Whatsapp for a video call it gets rejected after the first ring. After looking through the forum, I find other people have had the same problem over a number of years. I have tried allowing Whatsapp on the homesafe link and then undoing homesafe, but I still get a rejection. The router is fairly newly installed ( DG8041W-2.T5). Will you be able to check the system out?

Re: Again Whatsapp not working over wifi

Divsec — Sat, 25 Dec 2021 09:16:24 GMT

Hi @Babsbatting and a Happy Christmas holiday to you, which answers your question in part. The team here are also on holiday until the middle of next week, so take the opportunity to add your landline phone number to your community profile so your account could be identified.

The WhatsApp number you were trying, do they have any issues calling you?

Re: Again Whatsapp not working over wifi

Chris-TalkTalk — Wed, 29 Dec 2021 13:35:28 GMT

Hi Babsbatting,

if you still need assistance can you please update your community profile to include your:

Name

Telephone number

Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris