topic Not getting guaranteed speed in Broadband

Not getting guaranteed speed

jpagett — Tue, 28 Dec 2021 14:04:57 GMT

Hi there,

I should be getting a minimum of 68mbp and im currently getting 12mbp.

Please help

Thanks

Re: Not getting guaranteed speed

KeithFrench — Tue, 28 Dec 2021 16:20:41 GMT

Is this a speed test or the router's downstream line rate? The guaranteed speed refers to the latter.

What make/model of router do you have? If it is one of the two WiFi hubs the downstream line rate can be found in the initial dashboard area.

If these are speed tests, were they done over wired (Ethernet) or wireless connections? Was there any other activity going over the fibre at this time?

Re: Not getting guaranteed speed

Debbie-TalkTalk — Thu, 30 Dec 2021 10:07:41 GMT

Hi jpagett

Please can you add your name and TalkTalk landline number to your Community Profile, we can then look into this further.

Thanks

Debbie