topic Re: ROUTER £50 CHARGE in Broadband

ROUTER £50 CHARGE

Gibbons — Wed, 29 Dec 2021 20:49:28 GMT

Hello I've recently received multiple emails from TalkTalk stating they are going to charge me £50 if i do not return the router by 14/1/2022 i already have here is my Royal Mail tracking number DA538472198GB Thank you.

Re: ROUTER £50 CHARGE

I8this — Wed, 29 Dec 2021 17:55:46 GMT

Delivered

Your item was delivered on 08-12-2021.

Tracking number:DA538472198GB Service used:Royal Mail Tracked Returns 48™

Wednesday 08 December 2021

06:30

Delivered by

Home Counties North MC

04:44

Item Received

Home Counties North MC

Re: ROUTER £50 CHARGE

abrdf — Wed, 29 Dec 2021 17:59:30 GMT

I have the same problem with TT, Have just posted in Billing with proof of tracking and delivery, why won't they stop the emails!

Re: ROUTER £50 CHARGE

Gibbons — Wed, 29 Dec 2021 21:13:27 GMT

Re: ROUTER £50 CHARGE

Gibbons — Wed, 29 Dec 2021 21:36:03 GMT

Hi abrdf i see we are both in the same boat i think it could be a potential mistake i am unsure of what the issue is myself 😑

Re: ROUTER £50 CHARGE

I8this — Wed, 29 Dec 2021 22:12:39 GMT

It is because the recieving centre is in a shambolic state, and has been for many months, with them failing to update TT in a timely manner as to what has been returned

Re: ROUTER £50 CHARGE

Arne-TalkTalk — Thu, 30 Dec 2021 13:27:29 GMT

Hi @Gibbons

I have added the tracking number to your account and will ask that you are taken off the list.

Sorry for any confusion.

Re: ROUTER £50 CHARGE

Gibbons — Thu, 30 Dec 2021 14:59:02 GMT

Hi Arne thank you very much for help much appreciated 🙂

Re: ROUTER £50 CHARGE

jimmyribs — Thu, 30 Dec 2021 15:37:02 GMT

Arne , I have the same problem , I returned the router the very next day in the Talk Talk provided bag with bar code tracker and I keep

getting E-mails threatening 50 £ fine. Please help to stop this.

Thanks Jim

website shows receivedpost office received

Re: ROUTER £50 CHARGE

Gliwmaeden2 — Thu, 30 Dec 2021 18:26:20 GMT

@jimmyribs, please post that afresh in your own thread.

Anything involving specific accounts needs to be done this way to avoid muddles and confusion among customers and replies etc.

Usually you will find that staff only reply to the original poster.

You need to return to the message board and click on Start a topic.

Re: ROUTER £50 CHARGE

Arne-TalkTalk — Fri, 31 Dec 2021 08:20:53 GMT

Happy to help.