topic Re: powerline adapters in Broadband

powerline adapters

david1st3 — Wed, 29 Dec 2021 16:10:28 GMT

My powerline adapters are not working, and are showing red all the while. I have tried resetting and pairing them with no joy. I have been with talktalk for about 15 years How do i get replacements

Re: powerline adapters

Debbie-TalkTalk — Thu, 30 Dec 2021 07:44:13 GMT

Hi david1st3

I'm sorry to hear this.

How long have you had the adapters? Are they over 2 years old?

Re: powerline adapters

david1st3 — Thu, 30 Dec 2021 09:22:16 GMT

I have had them roughly about 2 years

Re: powerline adapters

Debbie-TalkTalk — Thu, 30 Dec 2021 09:27:48 GMT

Hi david1st3

They may no longer be covered by warranty.

Did you originally purchase them from our online store?

Re: powerline adapters

david1st3 — Thu, 30 Dec 2021 09:36:21 GMT

Hi Debbie

No they were sent out from you as i had problems before

Re: powerline adapters

david1st3 — Thu, 30 Dec 2021 09:43:52 GMT

Hi Debbie

I have just checked and had them sent out on 4/11/20

Re: powerline adapters

Debbie-TalkTalk — Thu, 30 Dec 2021 10:03:04 GMT

Hi david1st3

Thanks for your reply.

I have ordered you a replacement and a returns bag.

Please allow 24-48hrs for this to arrive.

Thanks

Debbie

Re: powerline adapters

david1st3 — Thu, 30 Dec 2021 10:56:53 GMT

Hi Debbie

Will let you know the outcome.

Thanks

Re: powerline adapters

Debbie-TalkTalk — Thu, 30 Dec 2021 10:58:14 GMT

Hi david1st3

Thank you 🙂

Debbie

Re: powerline adapters

david1st3 — Mon, 03 Jan 2022 12:58:35 GMT

Hi Debbi

Just tolet you know the powerline adapters worked. Thanks for your help and i

wish you have a Happy New Year

Re: powerline adapters

Anonymous — Tue, 04 Jan 2022 08:24:28 GMT

Morning,

Thanks for the update 🙂

Thanks