topic Router return and E-mails with unwarranted warning of £50 fines in Broadband

Router return and E-mails with unwarranted warning of £50 fines

jimmyribs — Thu, 30 Dec 2021 20:11:10 GMT

Dear community

I need your help for the below problem.

I returned the router the very next day in the Talk Talk provided bag with bar code tracker and I keep getting E-mails threatening £50 fine. (see proof of shipping attachments)

Please help to stop this.

Thanks

Jim

Additionally

It would be nice if the website could include a contact point for all returned equipment problems as this problem appears frequently on the on posts to the community.

LabelBagPost office

website shows received

Re: Router return and E-mails with unwarranted warning of £50 fines

Skynet_TX — Thu, 30 Dec 2021 20:17:30 GMT

Hi @jimmyribs,

This seems to be happening to far too many people, good to see you have kept excellent proof of posting and delivery. The staff here should be able to help with this to ensure you don't get charged, they should hopefully be able to respond within a few working days.

Re: Router return and E-mails with unwarranted warning of £50 fines

Arne-TalkTalk — Fri, 31 Dec 2021 07:45:54 GMT

Hi jimmyribs

I have replied to your PM

Regards