topic Re: Talk Talk hub WiFi won't enable in Broadband

Talk Talk hub WiFi won't enable

Shilo — Thu, 30 Dec 2021 05:50:57 GMT

Hi I can't get my hub to enable WiFi , even when I log into the router and try to enable WiFi it just keeps showing disabled. Can you help please thanks

Re: Talk Talk hub WiFi won't enable

Debbie-TalkTalk — Thu, 30 Dec 2021 07:10:26 GMT

Hi Shilo

I'm sorry to hear this.

Have you also tried factory resetting the router using the pin hole reset for ten seconds?

Thanks

Debbie

Re: Talk Talk hub WiFi won't enable

Shilo — Thu, 30 Dec 2021 16:46:36 GMT

Yes Debbie ..I tried the factory reset and still the same result ...not able to enable WiFi

Re: Talk Talk hub WiFi won't enable

Shilo — Thu, 30 Dec 2021 18:09:45 GMT

Yes Debbie ..I tried the factory reset and still the same result ...not able to enable WiFi

Re: Talk Talk hub WiFi won't enable

Skynet_TX — Thu, 30 Dec 2021 19:13:36 GMT

Hi @Shilo,

If a factory reset doesn't fix it then the router is probably faulty, some of the staff here should be back tomorrow to help further, they will probably suggest that they send you a replacement router.

Re: Talk Talk hub WiFi won't enable

Shilo — Fri, 31 Dec 2021 02:51:45 GMT

Thank you Skynet ...a new router looks like the best solution

Re: Talk Talk hub WiFi won't enable

Debbie-TalkTalk — Fri, 31 Dec 2021 09:53:25 GMT

Hi Shilo

The replacement router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

Re: Talk Talk hub WiFi won't enable

Shilo — Fri, 31 Dec 2021 16:36:41 GMT

Thank you Debbie for your help much appreciated and Happy New Year 😁